Frequently Asked Questions
Everything you need to know about our organic, fair-trade brews.
How long does it take for my coffee to ship?
We roast our beans in small batches to ensure freshness. Orders are typically processed within 1-2 business days and delivered via standard shipping within 3-5 business days.
Are your coffee beans organic and fair trade?
Yes, 100% of our beans are certified organic and sourced through fair trade partnerships that ensure farmers receive equitable pay and sustainable working conditions.
Do you offer coffee subscriptions?
Absolutely! You can choose your favorite roast and set a delivery frequency that works for you. Subscriptions can be paused, modified, or canceled at any time through your account dashboard.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or damage during transit, please contact us within 14 days for a replacement or refund.
Can I order my coffee pre-ground?
Yes, we offer various grind settings including Drip, Espresso, and French Press. Simply select your preferred grind size on the product page before adding the item to your cart.
How should I store my coffee to keep it fresh?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Avoid storing beans in the fridge or freezer, as moisture and odors can affect the taste profile.